Returns & Cancellation Policy

Cancellation of Orders within 24hrs

If you have placed an order with One Crafty Cock through our website we provide a 24hr period of grace for cancellation. Within this period we will issue a complete refund of all monies paid.

Requests for cancellation within 24hrs of placing your order should be made in writing to hello@onecraftycock.com clearly identifying your One Crafty Cock order number and personal details.

Cancellation of Orders later than 24hrs

Due to the nature of our product range being custom made in a personalised fashion, bespoke to your order specification, orders cannot be guaranteed to be cancelled after the 24hr period of grace as they will have been committed to our production process. Requests for cancellation after the initial 24hr period will be at the sole discretion of One Crafty Cock.

If we are able to accept your cancellation request any monies refunded will be minus the costs we have incurred in processing any parts of your order up until the point we agree to the cancellation.

Requests for order cancellations after 24hrs of placing your order should be made in writing to hello@onecraftycock.com clearly identifying your One Crafty Cock order number and personal details.

Faulty or Damaged Goods

In the unlikely event that you have received your ordered goods in a damaged or faulty condition please find our returns process below.

* Please note that in line with our terms and conditions, clause 6.2, all our products are custom made in a personalised fashion bespoke to your order specification. As such we are unable to offer returns, refunds or exchanges other than for faulty of damaged goods. If at any point we wish to provide you with refunds or exchanges it is entire at the sole discretion of One Crafty Cock.

We will repair, exchange or refund faulty goods providing that any issues are not the result of reasonable wear and tear, inappropriate use of the product or deliberate damage.

Upon receipt of your ordered goods we require you to thoroughly inspect all items for damage or faults before use. If damage or faults are found on products you are required to inform One Crafty Cock in writing at hello@onecraftycock.com within 48hrs of accepting delivery of your order and wherever possible include photographic reference to the issue(s) you are notifying us of.

Once 48hrs has passed from delivery it will be deemed that your order has been received and inspected and found to be fault free.

If any of your goods are found to be damaged or faulty do not attempt to repair them yourself as doing so will mean we are no longer able to accept them for return, repair or exchange.

Once we have received your notification of faulty or damaged goods and reviewed the included photographic reference we will provide you with further feedback and if appropriate authorisation to return the goods to us for repair, refund or exchange.

Goods should be returned to One Crafty Cock within 14 days of our authorisation of their return and you are to ensure they are suitably packaged to ensure they are not damaged during transportation. The risk of damage to items will remain with you until they have been received and inspected by us.

Upon satisfactory inspection by us and agreement that the goods you received were damaged or faulty we will repair, refund or exchange the goods at our discretion and return to you at our expense, reimbursing you for any reasonable costs associated with returning us the goods initially.

If having inspected the returned goods we deem the product is not faulty and any issue(s) are due to reasonable wear and tear, inappropriate use or deliberate damage we will contact you with a full explanation of our findings and offer to return the goods to you. Additional delivery charges may be incurred in returning your goods.

This returns and cancellations policy forms part of the terms and conditions associated with our full terms and conditions of website usage and purchasing of goods from One Crafty Cock.

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Bespoke, British & Hand Crafted

At One Crafty Cock we are happy to be able to say we are a small, independent British business designing, crafting and producing products with our own fair hands. We are proud to be based in the heart of Yorkshire’s Bronte Country in the midst of a rural ecomomy but we won’t let our rural roots take away from our eclectic designs and our wish to sell our products to a broader audience using the power of the digital world we now embrace so heavily!

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At One Crafty Cock we take the security of your online shopping experience seriously. Our entire site is delivered using secure SSL encryption and payments are carried on our behalf by either Stripe or PayPal (depending on your checkout preference) to help ensure the safest possible shopping experience for our customers.

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