One Crafty Cock - Terms & Conditions

The following terms and conditions outline the agreement between you and One Crafty Cock when viewing our website and purchasing goods from our website. Your agreement to be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions you should stop using the website immediately.

1. Intellectual Property

All content on the website, unless uploaded by users, including but not limited to text, graphics, logos, icons and images is the property of One Crafty Cock. By continuing to use the website you acknowledge that all such material is protected by applicable United Kingdom and International intellectual property and other relevant laws and you should at no point copy, recreate or use such content without the expressed permission of One Crafty Cock.

2. Availability of our Website

We will strive to ensure access to, and the availability of our website will be uninterrupted and that delivery of our website will be error free. However due to the nature of the internet and associated technologies this cannot be guaranteed. One Crafty Cock accepts no liability for any disruption or non-availability of our website.

3. Accuracy of our Website

We will always strive to ensure the information we provide on our website is up to date and accurate to the best of our knowledge. All information provided on our website is provided only as guidance and any actions based upon such information are performed entirely at your own risk. One Crafty Cock assumes no responsibility and disclaims liability for any and all forms of loss or damage arising from the use of information on our website.

4. Colour Accuracy of our Website

All colour swatches and photography on our website are provided for reference purposes only. We strive to ensure any colour representations are as accurate as possible however to due to the technical challenges of monitor calibration, monitor colour reproduction and physical materials we accept no liability resulting from variations between digital representations of our products and physical goods.

5. Links To Other Websites

This website may contain links to other websites, we assume no responsibility for the content of any website we may link to and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another website does not imply any endorsement of the sites themselves or of those in control of them.

6. Conditions of Sale

6.1. By placing an order via our website you warrant that you are legally capable of entering into a binding contract with One Crafty Cock.

6.2. By placing an order via our website you understand and agree that all our products are custom made in a personalised fashion bespoke to your order specification.

6.3. By placing an order through our website you agree that your offer to purchase goods from One Crafty Cock is binding from the moment it is submitted and monies paid. However the offer to purchase goods from One Crafty Cock is not accepted by us until production of your goods begins.

6.4. By placing an order through our website you accept that the colours, wood grain or any other appearance characteristics of goods may vary between individual products and orders due to variations in materials, print, cutting, machinery and general batch to batch variations which occur through the bespoke nature of our production.

6.5. One Crafty Cock reserve the right to decline any offer to purchase our goods without reason and at our sole discretion once an order has been received and monies paid. In such circumstance you will be notified of our decision at the earliest available opportunity and a refund of any monies received will be made within 14 days of the notification to decline your offer to purchase goods from One Crafty Cock.

7. Prices & Payment

7.1. The price of any product is that stated on our website, except in the case of obvious error.

7.2. All products are to be paid for in full by either Credit / Debit Card or by Direct Bank Transfer. Where payment is made by Credit / Debit card payments will be debited either through the Stripe or PayPal payment system. For orders where payment is to be made by Direct Bank Transfer a payment reference must be used which matches the order number for which the payment relates to. Order processing and product dispatch will not be undertaken until transferred funds have cleared in full.

7.3. Prices stated on our website do not include delivery costs which will be added to the total amount during the checkout process.

7.4. We reserve the right to changes prices at any time.

8.Processing of Orders

As specified in clause 6.2 all goods sold by One Crafty Cock are manufactured on a custom made basis subject to individual order specifications. As such lead times for the production and dispatch of items will vary dependent upon the nature of the product(s) ordered and on the volume of orders being processed at any given point in time. One Crafty Cock will always strive to dispatch orders within 28 working days of receipt and subject to our acceptance of your offer to purchase goods from us.

9. Delivery of Orders

9.1. Orders will be delivered via a means chosen by One Crafty Cock in keeping with the size and weight considerations of goods ordered.

9.2. Goods will be dispatched and shipped strictly in line with the components of an order received. Orders received will not be split into different delivery consignments unless by expressed agreed of One Crafty Cock which may be subject to additional delivery fees.

9.3. Where goods are delivered as Palletised Shipments the shipment will be delivered as close to your property’s main entrance as practically possible. In situations where your main entrance is unreachable or impractical for any reason, such as being located along narrow access routes or up flights of stairs, or due to any other obstruction delivery will be made as close as practically possible to your property and at the sole discretion of the delivery operative.

9.4. For palletised shipments we strongly recommend that 2 or more able bodied adult persons are available to receive delivery to a location as specified in clause 9.3 in order to transport product(s) into the property. One Crafty Cock accepts no responsibility of damage or injury caused during the movement of goods beyond the delivery point as specified in clause 9.3.

10. Ownership of goods

10.1. The ownership and risk of goods will remain with One Crafty Cock until full payment of all sums due including delivery costs have been made, received and funds cleared by our bank.

10.2. The risk of goods will transfer to you once delivery has been made to you or a representative acting on your behalf.

11. Returns & Refunds

11.1. Products ordered are done so in line with clause 6.2. Personalised and custom made items can only be returned or refunded if they are faulty.

11.2. One Crafty Cock are to be notified in writing at of the receipt of faulty goods within 48hrs of delivery.

11.3. 48hrs after the completion of delivery goods will be deemed to be fault free.

11.4. One Crafty Cock will not be liable for faulty goods where you, the customer, have attempted to carry out a repair.

11.5. We will exchange or refund faulty goods providing that any faults are not the result of reasonable wear and tear, inappropriate use of product or deliberate damage.

11.6. All faulty items must be returned to One Crafty Cock within 14 days.

11.7. Replacement goods will only be issued upon receipt and inspection of faulty goods by One Crafty Cock.

11.8. Associated delivery costs for the return of items deemed faulty by One Crafty Cock will be covered by One Crafty Cock

11.9. Associated delivery costs for the return of items deemed not to be faulty on inspection by One Crafty Cock will be at your own cost. Additional delivery costs may also be applied where a returned product requires re-delivering.

11.10. Additional returns information can be found in our Returns & Cancellations Policy and forms parts of these terms and conditions.

12. Order Cancellations

12.1. If you have placed an order through our website we will allow 24hr grace before committing the specifics of your order into our order processing queue for its bespoke manufacture. During this period we will accept order cancellations with a full refund of monies paid.

12.2. Order cancellations after 24hrs will be at the entire and sole discretion of One Crafty Cock.

12.3. Cancellations accepted by us after 24hrs will have monies refunded minus the costs we may have incurred in processing any part of your order.

12.4. Further cancellation information can be found in or Returns & Cancellations Policy and forms part of these terms and conditions.

13. Limitations of Liability

13.1. To the maximum extent permitted by law, One Crafty Cock accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of our website, any information contained therein or in relation to any goods bought via the website or other channels One Crafty Cock sell through.

13.2. Nothing in these terms and conditions excludes or restricts One Crafty Cock’s liability for death or personal injury resulting from any negligence or fraud on the part of One Crafty Cock.

13.3. Every effort has been made to ensure that these terms and conditions adhere strictly with relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This shall apply only within jurisdiction where a particular term is illegal

14. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be as a waiver of that right or remedy.

15. Previous Terms & Conditions

In the event of any conflict between these terms and conditions and any prior versions thereof, the provisions of these terms and conditions shall prevail unless it is expressly stated otherwise.

16. Notices

All notice / communications shall be given to us either by post to our premises (see address in website footer) or by email to . Such notices will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day before 4pm and the next business day if sent after 4pm, on a weekend or public holiday.

17. Law and Jurisdiction

These terms and conditions and the relationship between you and One Crafty Cock shall be governed by and constructed in accordance with the Law of England and Wales and One Crafty Cock and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

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Bespoke, British & Hand Crafted

At One Crafty Cock we are happy to be able to say we are a small, independent British business designing, crafting and producing products with our own fair hands. We are proud to be based in the heart of Yorkshire’s Bronte Country in the midst of a rural ecomomy but we won’t let our rural roots take away from our eclectic designs and our wish to sell our products to a broader audience using the power of the digital world we now embrace so heavily!

Secure Online Shopping

At One Crafty Cock we take the security of your online shopping experience seriously. Our entire site is delivered using secure SSL encryption and payments are carried on our behalf by either Stripe or PayPal (depending on your checkout preference) to help ensure the safest possible shopping experience for our customers.

33 Keighley Road, Oxenhope, Keighley, West Yorkshire. BD22 9HJ

t: 01535 642213
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